These guys are great! We remodeled an old house and they helped us get 2 old door locks in working order including fabricating a special part for one of them. Rather than just telling us to buy new door hardware, they appreciate that we wanted hardware original to the house.
Also, we called them to open an old armoire when the key stopped working. They weren't able to get it open but I was happy to pay them for their time and the service call. A week or so later they returned my check since they "did not meet our usual standard nor did we accomplish the work requested."
You don't often see service like this anymore which is why they have been in business so long! If you live in the Birmingham area, don't call anyone else.
Harbison is always great. I came 10 minutes prior to close with a not-normal key that needed copying, and they did it with no problems. I'd had it done at Lowe's, and the keys didn't work. Prices are good, and service is unbeatable. One of the workers was giving great home security advice to a single woman who was waiting on her keys to be copied. These folks are super knowledgeable.
Hours are not the most customer-oriented, but I can work within them!
We used Harbison to rekey our house recently. They took a little bit of time to get us in, but were so easy to work with and pretty quick. The price seemed reasonable too. Then we got locked out of our house today (our fault). They came within an hour. I definitely recommend them.
Needed to get a 2nd key made to turn in to my landlord in August. I stopped by here, and it was cheap (less than $2 with tax included), fast (literally less than a minute wait), and the guy at the desk was really funny and friendly.
Most importantly, the key worked immediately. Didn't have to jiggle it or twist it awkwardly in the lock. Went right in like it was the original from the landlord.
We've always been pleased with the professionalism, speed and attention to detail we've experienced in all of our interactions with Harbison. Living in an older house, we seem to have issues from time to time with older fixtures, etc.
Yesterday one of my locks simply stopped working and I could not unlock the door from the inside or the outside. Luckily one of the techs had some time to come help and in less than an hour we had a new lock and some peace of mind!
Had a problem with our front door lock. It was easy to schedule a prompt appointment. The serviceman was nice and efficient. He thoroughly addressed the problem and quickly performed the repair. He seemed a very knowledgable person.
We have done business with Harbison for many years. They have always been quick and professional. Brian Harbison is a top-notch person. I highly recommend Harbison for both residential and commercial jobs.
I've been here twice and both times the keys were made perfectly! Friendly service with easy access & parking... I've been to other places only to get home to discover the keys don't work!! I just wish we had one of these locations downtown Birmingham...
We have used Harbison for several years and have always received outstanding service. Whether it is placing locks on cabinets, adjusting/fixing glass door knobs in an older home, fixing deadbolts, adjusting latches and plates that don't fit properly, putting on a straight bolt at the top of a door, or re-keying locks, they always get it right. They show up on time, are extremely polite, give honest estimates, order the right parts, are tidy and clean up their messes, and perform a competent job. Would continue to use them for all our locksmith needs!
I just called Harbison again to let me back into my locked apartment after using them once before in November. The experience was the same - prompt and very friendly. When the lock gave the technician some trouble, he was quick to call the company owner who had helped us in November for advice. It did the trick and we were back inside within an hour of calling (after 8pm). As I said in my first review on Google Places, I would most definitely recommend!
Had a problem with my Sentry fire safe - first the keypad door release failed to work, then the backup key wouldn't get into it. I called three other lock/safe companies, got a consistent story: they'd have to "drill it" (open by force), thereby ruining it and costing me somewhere between $75 and $150 for the privilege. Harbison not only got into it, they had it fixed in 24 hours - now both the keypad and key work, and for $60 plus the cost of the 4 AA batteries it needed! Pure heroism - I drove away singing.
The tech gave me a wonderful tip too: "change the batteries out every time the clocks change for daylight savings time". That's a great reminder for a lot of seasonal jobs (smoke alarm batteries, cleaning gutters, etc) around the house. His "tip o' the day" alone was worth the whole hassle with the safe.
Open Mon-Fri 8-5, very professional and reasonable full-service lock, safe and security business since 1979, with a nice selection of related stuff in their reception area. Located in Homewood, their website is http://www.harbisonlock.com/